Empowerment and Education

Through partnerships with organizations around the state, including shelters for people who are homeless, civil legal aid programs help New Hampshire’s most vulnerable residents learn how to navigate the legal system and advocate for their rights.

Both organizations write and distribute pamphlets explaining the legal rights of tenants, homeless persons, seniors and other vulnerable populations and hold conferences, for example, to educate landlords about housing discrimination laws.

People who call LARC are often given step-by-step instructions for filing court paperwork and arguing their case in court, where they often face experienced professional attorneys — and win.

Crystal's Legal Aid Success Story

When COVID-19 left Crystal without a job, she told her landlady she would be late with her rent. Her landlady gave her 24 hours to find the money, or she’d be kicked out. She told Crystal the state’s temporary moratorium on eviction didn’t protect her because she rented a room, not an apartment or house.

Crystal, who’d never missed a rent payment, was 12 weeks pregnant and about to become homeless. Losing her housing would also jeopardize Crystal’s upcoming graduation from drug court, a milestone she’d worked hard to reach.

“I tried to talk to her about giving me time until I got my unemployment or stimulus check,” Crystal said. “She didn’t care. I couldn’t afford to lose my place to live.”

Crystal’s drug court case manager suggested she call the Legal Advice and Referral Center (LARC). LARC paralegal Steve McGilvary gathered the relevant facts and immediately advised Crystal of her rights, including how to file an emergency court petition to stop her landlady from carrying out her threatened ejection.

Steve informed Crystal that she was protected under the state’s temporary moratorium on evictions, even though the courts were closed.

Crystal filed the paperwork the next day and within a few hours had an order prohibiting the threatened eviction.

“I don’t know what I would have done without Steve’s help,” Crystal said. “LARC gave me confidence to deal with the situation the right way and understand the law. Now I know I have the law on my side and what my rights are. And I didn’t before.”

Being able to remain in her apartment allowed Crystal to focus on finding a new job. She did and is paying her landlady her overdue rent. “That was always my plan,” Crystal said.

Brian's Legal Aid Success Story

Getting his mail one day, Brian* noticed yellow tickets stuck to the front door of his apartment building. They were from the power company, threatening to shut off the electricity because of unpaid bills.

The landlord had left the bills unpaid as he negotiated to sell the building. But when the deal fell through, he had left Brian in the dark.

Brian tried to call the electric company and offer to pay the bill himself, but the company wouldn’t talk to him because he wasn’t the account holder. He started to panic.

With intense asthma, COPD and sleep apnea, Brian relies on electric machines to help him breathe. And his daughter relies on him.

“I can’t go to sleep without using these machines, or I’ll stop breathing,” he said. “Losing power for who knows how long, that’s just not an option for me.”

A case worker at New Hampshire Housing told Brian to call LARC.

“The first conversation, it was an in-take call, and I didn’t know what to think. I had already gone three days without answers from anyone,” he said.

Within hours, a LARC advocate called Brian and advised him to contact the Public Utility Commission’s Consumer Advocate, who might be able to prevent the shutoff. LARC also advised Brian of his right to file a petition at court to restore the electricity should the landlord allow it to lapse.

“I went from having no options, feeling like the big guy is stomping on me, to feeling like I don’t have to have someone with big power controlling everything,” Brian said.

“LARC was a way to get the information that a normal average Joe wouldn’t have any idea how to find.”

*Client name has been changed

Kathy's Legal Aid Success Story


Kathy worked as a case manager for a local resource program, connecting people in need with agencies that could help them. Sometimes, she referred low-income clients with civil legal needs to the Legal Advice and Referral Center. She never planned on needing legal help herself, but says “I’m so grateful LARC was there when I needed them.”

After years working in a high-pressure role helping people in need, health issues made it impossible for Kathy to continue working. While out of work, she drained her 401k account, but still fell behind on her mortgage, and the lender scheduled a foreclosure auction of her home.

“I didn’t want to admit I could be disabled. I wanted to return to work,” she said. “When the auction happened on the front lawn, I was inside the condo just mortified. I couldn’t believe it.”

She eventually received federal disability benefits and moved to affordable rental housing. However, the lender who had auctioned her house sued her for the balance on the loan after the foreclosure sale. With no money to hire a lawyer, Kathy turned to LARC.

An advocate at LARC counseled Kathy as to her legal rights and options regarding the law suit and how to address her other debts. Her advocate also helped her draft pleadings to defend herself in the law suit. 

“LARC will walk me through the papers, not talking down to me but explaining what everything means so I can understand it,” Kathy said. “They ask me what it is I want to say for a filing. They’ve helped me know I was very capable, that I’m intelligent, even though I’m disabled. It gave me a sense of empowerment to know I could do this myself, with them by my side.”

LARC also connected Kathy to pro bono bankruptcy counsel, which will help her discharge the debts she can not pay, including the balance on the mortgage. With this help, Kathy will soon emerge from this crushing financial situation free of the law suit and free of debts she could never pay.

Because of LARC’s legal assistance, Kathy says, she felt empowered to address and resolve her situation, and for the first time in a long time she did not feel alone in her financial battle.

Kathy is now left with a few dollars at the end of each month. For the first time in a long time, she has money for grocery shopping. For the first time in a long time, she can change the oil in her car.

One day, Kathy called LARC to celebrate finally having $100 in her bank account again.

“One hundred dollars in a bank account may mean nothing to most people, but to me, it is everything,” she said. “I don’t know what I would have done without LARC. I’d just be floundering.”

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